FREQUENTLY ASKED QUESTIONS...

Find out answers to some of most frequently asked questions, chances are someone else has had the same query before.

USING THE BATHMATE HYDROMAX

DOES THE BATHMATE REALLY WORK?

Yes, the Bathmate Hydropumps really does work. We’ve spent countless hours designing and developing our products in our lab to ensure they do what they say on the box.

To find out more about the scientific reasons why our products work you can watch our video on why it works

IS THE BATHMATE SAFE TO USE?

Yes, Bathmate is completely safe to use. We've been manufacturing for 10 years now and we've not had a single complaint. A ll parts have been thoroughly pressure tested and approved.

ARE THE RESULTS LASTING?

If you carry on using Bathmate on a regular basis your gains will remain permanent.

HOW LONG SHOULD MY SESSIONS LAST?

We suggest using Bathmate for 10-15 minutes everyday. We recommend using your pump on a regular basis to maintain penile health and ensure lasting results.

DO I HAVE TO USE MY PUMP IN WATER?

The device is most effective when used in the shower or bath although can also be used in air.

HOW MUCH BIGGER WILL MY PENIS GET?

Most of our customers experience gains of up to 2 inches in length and 1 inch in girth.

Every user is different and the results will be specific to you. Men with smaller penises tend to see the best results.

ORDERING ONLINE

HOW DO I ORDER MY BATHMATE ONLINE?

Ordering Bathmate online is easy. Just follow the steps and choose the pump that is right for you and your budget.

First select the size you need, then choose your model, and pick a color - it's that easy.

IS THE CHECKOUT SECURE?

Yes absolutely.
All online transactions are secured by an authorised SSL Certificate with up to 256-bit encryption, ensuring that sensitive data is safe from prying eyes.  An SSL certificate is a digital certificate that authenticates the identity of a website and encrypts information sent to the server using Secure Sockets Layer (SSL) technology. SSL certificates built around stringent, industry-leading authentication measures.

DOES THE BATHMATE COME WITH A WARRANTY?

All Bathmate products come complete with a 2-year warranty. To take advantage of this you must register your purchase with us. A registration link will be sent with your order confirmation email.

Register your pump here.

SHIPPING & RETURNS

HOW LONG WILL IT TAKE MY ITEM TO ARRIVE?

We ship orders the same day. With warehouses positioned around the globe, most items are received by our customers within a few days.

IS THE PACKAGING DISCREET?

All Shipments are sent in discreet plain packaging without images or text that could suggest the contents. The shipping documents and invoice are discreet as well. All items will be billed as 'DX Products'.

HOW MUCH DOES SHIPPING COST?

Standard delivery is free.

Express shipping is available. We have negotiated discounted rates for expedited mail

CAN I RETURN A BATHMATE PUMP?

Yes. We are so confident that our product will make your penis bigger that we offer a full 60 day guarantee. Try it, use it, see the results for yourself and if you are not happy for any reason send it back to us within 60 days for a full refund, no questions asked.